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Support

Frontmatec focuses a great deal on ensuring our customers’ can manufacture as optimally as possible, and we know how critical downtime is. We can provide you with:

  • Extensive experience and many different competencies within the field of electrical engineering, control and regulation engineering, IT and much more
  • Support on the system via remote connection or on-site
  • Minimal response time
  • Contact 24 hours a day
  • A solution provided by the most suitable technicians for the specific task

Industry Solutions

Get a simple and reliable architecture

Frontmatec focuses a great deal on ensuring our customers’ can manufacture as optimally as possible, and we know how critical downtime is. Therefore, we are always ready to help and provide professional service when your production is adversely affected by faults. 

We provide all of our customers with an on-call service, providing technical assistance 24 hours a day for all days of the week. We can provide assistance within two hours after a call for assistance has been made (travel time not included). You only need to pay an annually fee to get the on-call service. 

As part of the agreement, the on-call technician will make a report which describes the fault, and what has been done to correct it. The report will be submitted after the task has been completed.

We typically carry out support for existing customers via a secure VPN connection. If a VPN connection has not been established, we can provide support via TeamViewer, which can be downloaded from teamviewer.com. Using TeamViewer requires prior contact by telephone with our support personnel.

Want to know more?

Solutions with support

SCADA

S2 (System 2000)

S2 (System 2000) from Frontmatec is an integrated modular software concept with focus on the requirements for SCADA in the future.

SCADA

AnaMo

AnaMo is an independent application and a unique analysis tool, which provides management with operational insight.

SCADA

S2 version 17

S2 is continuously updated with additions and improvements to the operating operator, system designer and administrator.

Media & Downloads

Want more in-depth information? Here you can access more detailed documents and files – simply click on the information you need and download it for further use.

Other utility solutions

Utility Solutions

Preventive maintenance

As part of your SCADA installation, S2 preventive maintenance ensures a complete overview and control of your plant.

Utility Solutions

Presentation of data

With a High Performance HMI solution, you get an optimized solution that supplies you a quick overview.

Utility Solutions

App

With the S2 application, you always have the best features from S2 at your fingertips. The applications are flexible and can be tailored to your specific needs.

Utility Solutions

Reporting

Our SCADA solution, S2, can present reports in both SSRS format (Reporting Services from Microsoft) and Excel.

Utility Solutions

Data processing

Increase productivity with a Power BI solution from Frontmatec and gather all your data, networks, services, applications, and security in one place.

Utility Solutions

Quality control

Ensure optimal operation of existing plants and installation of new plants with a high quality control solution from Frontmatec.

Utility Solutions

Turnkey SCADA solutions

Get one single turnkey solution for management, regulation and monitoring.

References

Frontmatec -
who we are

Frontmatec develops automation solutions for industries such as the red meat industry, manufacturing and the utility industry.

Career opportunities at Frontmatec

Whether you are newly graduated or an experienced professional, Frontmatec offers exciting career opportunities.

Worldwide
locations

With operations in Europe, the Americas and Asia, we serve customers all over the world. Find us here.

Meet us
at exhibitions

Want to know more about the latest developments, insights and trends? Meet us at events all over the world.